Services
The work that keeps your business moving.
Some businesses need customer support. Others need help keeping reviews, admin, websites, Google profiles or recurring marketing tasks under control.
We take on clearly defined work, learn how you want it handled and build a reliable process around it.
You can use one service or combine several.
Customer relationships
Customer Care & Support
Reliable handling of routine customer communication, so it stops interrupting you or your internal team. We learn your tone of voice, procedures and escalation rules before taking ownership of the work.
What we can take care of
- Customer email management
- Routine customer enquiries
- Customer follow-ups
- Complaint handling
- Order support
- CRM and customer-record updates
- Escalating sensitive or unusual issues rather than guessing
Good fit for businesses with regular customer enquiries and clear guidelines for how they should be handled.
Trust & consistency
Reviews & Reputation Management
Give customer feedback the attention it deserves. We keep a consistent response process, with professional replies that reflect your business and sensitive matters referred back to you.
What we can take care of
- Monitoring new reviews
- Google review responses
- Professional responses to positive and negative feedback
- Escalating sensitive reviews when necessary
- Amazon review management where appropriate
- Trustpilot review responses where appropriate
- Maintaining a consistent response process
Good fit for businesses that want reviews checked and answered regularly, with an agreed approach to difficult feedback.
Your business online
Google Business Profile Management
Keep your Google Business Profile accurate and active, so customers can find current information about your business. We handle the routine updates and housekeeping that are easy to put off.
What we can take care of
- Regular Google Posts
- Business information updates
- Service and profile updates
- Photo uploads
- Q&A management where appropriate
- Review responses
- Keeping the profile accurate and active
- Routine optimisation and housekeeping
Good fit for businesses whose opening hours, services, photos or news need regular attention.
A consistent presence
Facebook Business Page Management
Our current managed social-media service is specifically for Facebook Business Pages. We plan and prepare regular content around your business, with the scope and approval process agreed with you.
What we can take care of
- Regular Facebook posts
- Post copy creation
- Image creation
- Scheduling
- Keeping the page active
- Basic comment monitoring where agreed
- Recurring content planning
Good fit for businesses with a Facebook Business Page that needs consistent, practical attention.
Day-to-day operations
Administration & Business Support
The repetitive operational work still needs doing, even when your day is full. We take responsibility for agreed back-office processes, keeping information organised and routine tasks moving.
What we can take care of
- CRM updates
- Spreadsheet management
- Inbox organisation
- Data entry
- Appointment and diary administration where agreed
- Customer records
- Regular reports
- Documentation
- Research
- Routine follow-ups
- Recurring back-office processes
Good fit for recurring work with clear inputs, regular deadlines and a process we can learn.
Practical WordPress help
Website Support
We build and maintain practical WordPress websites for businesses that need a professional online presence without an agency-sized project.
What we can take care of
- New WordPress websites
- Small-business website builds
- Landing pages
- Website content updates
- New pages
- Blog and article publishing
- Image and copy changes
- Basic ongoing website maintenance
Good fit for a straightforward business website, a new landing page or regular content updates.
Campaign operations
Outreach & Marketing Support
Practical support for the research, preparation and recurring administration behind a campaign. We can help build and operate the process. Results will depend on the offer, audience and campaign.
What we can take care of
- Prospect research
- Building business prospect lists
- Preparing outreach data
- Cold email campaign setup and administration
- Campaign sending and operation where agreed
- Keeping outreach records organised
- Managing recurring campaign processes
Good fit for businesses with a defined offer and audience that need help running an agreed campaign process.
A fresh look
Customer Care Health Check
A focused review and consultation to understand how your customers experience your business. This is a defined review, with practical recommendations and prioritised actions, rather than ongoing outsourced support.
What we can take care of
- Reviewing current customer communication
- Customer journey review
- Response-process review
- Review and reputation handling
- Identifying recurring service problems
- Practical recommendations
- Prioritised improvement actions
Good fit for businesses that want to understand recurring customer-care problems before deciding what to change.
Something else?
If it repeats, follows a process and needs doing properly, show it to us.
Not every useful task fits neatly into a service category.
If there is recurring work consuming your time, show us how it currently works. We will assess whether it is something we can take over manually, streamline with sensible automation, or handle using a combination of the two.
If the work is not suitable for us, we will say so.
Show Us The WorkHow services work
Clear work. A clear owner.
Show us the work
Explain what happens, how often, what systems are involved and where time is being lost.
We assess the process
We identify the steps, exceptions, risks and where human judgement needs to remain.
We agree the approach
Manual, automated or hybrid — we recommend the most practical way to deliver the result reliably.
We run and review it
Responsibilities, checks and reporting are agreed so the work has a clear owner.
What work could you stop doing yourself?
Tell us what is taking up your time. We will look at the task, process or recurring responsibility and tell you whether My Online Personnel can help.
Show Us The Work