What is My Online Personnel?
My Online Personnel provides professional remote customer service and business support for small businesses. With over 25 years of customer service experience, I help businesses deliver excellent customer experiences without the cost of employing a full-time member of staff.
What services do you provide?
Services include:
Customer email support
Customer enquiry management
Review monitoring and responses
Customer feedback management
Customer experience audits
Administrative support
Order and customer follow-up
General customer care
If you’re unsure whether I can help, just ask. Every business is different.
Do you answer telephone calls?
My Online Personnel specialises in written customer communication and online support. This allows me to provide a flexible, efficient service while maintaining quick response times for your customers.
Do you offer live chat support?
I currently focus on email-based customer service, review management and administrative support.
Can you respond using our company’s tone of voice?
Absolutely. Before any work begins, I’ll learn about your business, products and preferred style of communication so every response feels like it has come directly from your own team.
Do my customers know they’re speaking to someone outside my business?
Not unless you choose to tell them. I work as an extension of your business and communicate professionally on your behalf.
How many hours can I book?
My services are flexible. Whether you need a few hours each week, additional support during busy periods or ongoing assistance, I can tailor a package to suit your business.
Is there a minimum contract?
No. I tend to start with an informal 3 month trial period. This means that should you wish to change what services you want or how we work, Both parties have flexibilty.
Which businesses do you work with?
I work with small businesses, online retailers, Amazon sellers, service providers and growing companies that want to improve customer satisfaction without employing full-time staff.
How do you get started?
We begin with an informal conversation about your business, your customers and where you need support. Once we’ve agreed the services required, I’ll create a simple plan and get started.
Will my business information remain confidential?
Yes. Confidentiality is taken seriously. Any information you share will be treated securely and professionally.
Can you help improve our customer experience?
Yes. As well as responding to customer enquiries, I can review your customer journey, identify areas for improvement and provide practical recommendations to help increase customer satisfaction and loyalty.
How quickly can you start?
This depends on my current availability, but I always aim to onboard new clients as quickly as possible. Get in touch to discuss your requirements.
How much do your services cost?
Every business has different needs, so pricing is tailored to the level of support you require. Contact me for a no-obligation discussion and personalised quote.
Can’t find the answer you’re looking for? I’d love to hear from you. Get in touch for a friendly, no-obligation chat about how My Online Personnel can support your business.